Refund Policy

atozkeysolution, we aim to provide high-quality services and ensure customer satisfaction. This Refund Policy outlines the conditions under which refunds will be issued for purchases made via the atozkeysolution mobile application ("App"). By making a purchase through the App, you agree to this Refund Policy.

1. General Refund Policy

Refunds may be considered for purchases under the following conditions:

• Eligibility: Refunds will only be issued for qualifying purchases as described below. Not all purchases will be eligible for refunds.
• Refund Request Period: You must submit a refund request within 14 days of the original purchase date.
• Digital Products and Subscriptions: Refunds for digital products or subscriptions may have different criteria based on their specific terms.

2. In-App Purchases

Refunds for in-app purchases (such as premium features, credits, or digital items) are generally non-refundable, except under the following circumstances:

• Technical Issues: If you experience technical difficulties that prevent the use of a purchased feature or service, and we are unable to resolve the issue, you may be eligible for a refund.
• Accidental Purchases: If you make a purchase in error, you must contact us within 48 hours of the transaction to request a refund. Requests for refunds on accidental purchases will be reviewed on a case-by-case basis.
• Unauthorized Transactions: If an unauthorized purchase was made from your account, contact us as soon as possible. After verifying that the transaction was unauthorized, we may issue a refund.

3. Subscription Services

For subscription-based services, you may cancel your subscription at any time, but refunds are subject to the following conditions:

• Cancellation within 14 Days: If you cancel a new subscription within 14 days of the initial purchase, you may be eligible for a full refund.
• Ongoing Subscription: After the initial 14-day period, no refunds will be given for the current billing cycle. Cancellations will take effect at the start of the next billing cycle.
• Auto-Renewals: If you forget to cancel before the subscription renewal date, and the subscription renews automatically, you will not be eligible for a refund for that period.

4. How to Request a Refund

To request a refund, follow these steps:

• Contact Us: Send an email to atozkeysolution@gmail.com or use the in-app support feature to request a refund.
• Include the following information:
• Your name
• Email address associated with your atozkeysolution account
• Date of purchase
• Details of the product or service purchased
• Reason for the refund request

We will respond to your request within 5 business days. If your refund is approved, we will notify you via email.

5. Refund Processing

• Refund Method: Refunds will be processed to the original payment method used at the time of purchase.
• Time Frame: Once approved, refunds may take 5–10 business days to reflect in your account, depending on your payment provider.

6. Refunds for Google Play Purchases

For purchases made through third-party platforms like the Google Play Store, their respective refund policies will apply. Please contact us directly for refunds related to purchases made through our platforms:

7. Non-Refundable Purchases

Certain items and services may not be eligible for refunds, including but not limited to:

Promotional items and services.